FAQ

These questions address common points arising when clients consider engaging us, including the types of matters we act on and how we work. For anything further, please contact us.
  • What types of clients and matters do you typically act on?

    We act for corporates, financial institutions and high net worth individuals on complex UK and international tax matters. Our work typically involves disputes with HMRC or other tax authorities, high‑value or uncertain tax positions, and situations where decisions carry material financial, regulatory or reputational exposure.

    Clients often come to us where issues are technically difficult, commercially sensitive or have become protracted.

  • At what stage do clients usually come to you?

    Clients usually engage us when an issue requires careful analysis and strategic direction rather than routine handling. This may be at an early stage, where a position is being assessed or challenged, or later, where an enquiry, dispute or investigation is already underway.

    We are also frequently instructed to provide a second opinion or to reassess an existing strategy.

  • When might Resolution Tax not be the right firm?

    We are not a volume provider of compliance or routine advisory work. Where a matter is straightforward, process‑driven or primarily administrative, a different type of firm may be more appropriate.

    Our focus is on matters where technical analysis, judgement and strategic input are central.

  • Who carries out the work on client matters?

    Client matters are led and delivered by senior lawyers. Clients work directly with those responsible for the advice, ensuring continuity and a clear line of thinking throughout the engagement.

    Where appropriate, we draw on a small network of trusted specialists, but we do not operate a large, layered team structure.

  • How senior is day‑to‑day involvement on engagements?

    Day‑to‑day involvement is senior‑led. We do not delegate core analysis or decision‑making to junior teams.

    This approach ensures that issues are addressed with the appropriate level of experience from the outset, which is often critical in complex or high‑stakes matters.


     

  • Do you work alongside in‑house teams and other advisers?

    Yes. We regularly work with in‑house tax and legal teams, as well as with other advisers, including the Big 4 and law firms.

    Our role can be to provide focused input on specific issues, supplement existing advice, or take responsibility for particular aspects of a matter where a different perspective or specialist expertise is required.

  • Do you act on complex disputes, investigations and litigation?

    Yes. A significant part of our work involves tax disputes, investigations and litigation.

    This includes HMRC enquiries, assessments and penalties, civil and criminal investigations, tribunal proceedings, and related commercial or professional negligence claims where tax issues are central.

  • Can you support large or high‑risk matters, including those with an international dimension?

    Yes. We regularly act on matters involving substantial financial exposure, complex fact patterns and cross‑border issues.

    We support clients directly and, where required, coordinate with advisers in other jurisdictions through an established network of trusted relationships with international firms.

    Our experience of working within larger organisations provides a clear understanding of how to manage matters that require multi‑jurisdictional input, while maintaining a focused and consistent approach to the core issue.

  • How do engagements usually start and how is work scoped?

    Engagements typically begin with an initial discussion to understand the issue and context. From there, we agree a clear scope of work and objectives.

    We are flexible in how we structure engagements, ranging from discrete advisory instructions to broader ongoing mandates. We are also able to respond to requests for proposals and participate in formal tender processes where required.

    We recognise that internal procurement and onboarding processes can be time‑consuming, particularly where new advisers are involved, and we aim to support clients in navigating these requirements efficiently.

  • How do you approach confidentiality, conflicts and sensitive matters?

    We act for clients on matters that are often sensitive and, in some cases, subject to legal privilege. Confidentiality and conflict management are fundamental to how we operate.

    We act exclusively for taxpayers and not for revenue authorities or governments. This allows us to maintain a clear and consistent alignment with our clients’ interests.

    Our practice also involves a limited number of commercial disputes at any given time, which enables us to manage conflicts carefully and maintain discretion across all engagements.

    We are also mindful of the increasing role of technology, including AI, in professional services. We use technology in a controlled and responsible way, with appropriate safeguards in place to protect client confidentiality and privilege.

    Where appropriate, we work closely with clients to structure communications and information flows in a way that preserves confidentiality and legal privilege.

  • How do you handle complaints?

    We are committed to providing a high-quality service. If you have any concerns about our work or service, please raise them with your partner contact as soon as possible so that we can address them promptly.

    If we are unable to resolve your concerns, you may initiate our formal complaints procedure. A copy of our complaints procedure is available on request. We will review your complaint and will write to you setting out our findings and conclusions.

    If you are not satisfied with our response, you may be entitled to refer your complaint to the Legal Ombudsman, an independent body that handles complaints about legal services. The Legal Ombudsman expects complaints to be made within six months of a final response and no more than one year from the date of the act or omission (or from when you should reasonably have known there was cause for complaint).

    The Legal Ombudsman can be contacted at:
    Website: https://www.legalombudsman.org.uk
    Email: enquiries@legalombudsman.org.uk
    Telephone: 0300 555 0333
    Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

    We are authorised and regulated by the Solicitors Regulation Authority (SRA). If you consider that we have breached the SRA Standards and Regulations, you may report your concerns to the SRA at https://www.sra.org.uk.

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